Introduction to Sentence Combining Exercises

Prologue to Sentence Combining Exercises This activity will acquaint you with sentence consolidating that is, arranging sets of short, rough sentences into longer, progressively compelling ones. In any case, the objective of sentence consolidating isn't to deliver longer sentences but instead to grow progressively viable sentencesand to assist you with turning into an increasingly flexible author. Sentence consolidating approaches you to try different things with various strategies for assembling words. Since there are endless approaches to fabricate sentences, your objective isn't to locate the one right blend yet to consider various game plans before you choose which one is the best. An Example of Sentence Combining Lets think about a model. Start by seeing this rundown of eight short (and tedious) sentences: She was our Latin teacher.We were in high school.She was tiny.She was a birdlike woman.She was swarthy.She had dull eyes.Her eyes were sparkling.Her hair was turning gray. Presently take a stab at joining those sentences into three, two, or even only one clear and sound sentence: during the time spent consolidating, exclude dreary words and expressions, (for example, She was) however keep the entirety of the first subtleties. Have you prevailing with regards to joining the sentences? Provided that this is true, contrast your work and these example mixes: Our Latin educator in secondary school was a small lady. She was dark and birdlike. She had dim, shining eyes and turning gray hair.When we were in secondary school, our Latin instructor was a minuscule lady. She was dark and birdlike, with dull, shimmering eyes and turning gray hair.Our secondary school Latin instructor was a dark, birdlike lady. She was small, with dull, shining eyes and turning gray hair.Our Latin educator in secondary school was a birdlike lady, little and dark, with turning gray hair and dim, shimmering eyes. Keep in mind, theres no single right blend. Truth be told, there are generally a few different ways to consolidate sentences in these activities. After a little practice, in any case, youll find that a few mixes are more clear and more successful than others. On the off chance that youre inquisitive, here is the sentence that filled in as the first model for this small joining exercise: Our secondary school Latin educator was a small, birdlike lady, dark, with shimmering dull eyes, turning gray hair.(Charles W. Morton, It Has Its Charm) An unordinary blend, you may state. Is it the most ideal rendition? Also observe in later activities, that question cannot be replied until we take a gander at the mix with regards to the sentences that go before and tail it. All things considered, certain rules merit remembering as we assess our work in these activities. Assessing Sentence Combinations Subsequent to consolidating a lot of sentences in an assortment of ways, you should set aside the effort to assess your work and choose which mixes you like and which ones you dont. You may do this assessment all alone or in a gathering where you will get an opportunity to contrast your new sentences and those of others. In either case, read your sentences so anyone can hear as you assess them: how they sound to you can be similarly as uncovering with respect to what they look like. Here are six essential characteristics to consider when you assess your new sentences: Which means. To the extent you can decide, have you passed on the thought proposed by the first author?Clarity. Is the sentence clear? Would it be able to be comprehended on the first reading?Coherence. Do the different pieces of the sentence fit together intelligently and smoothly?Emphasis. Are catchphrases and expressions put in decided positions (for the most part at the end or at the absolute starting point of the sentence)?Conciseness. Does the sentence obviously express a thought without squandering words?Rhythm. Does the sentence stream, or is it set apart by clumsy interferences? Do the interferences help to accentuate key focuses (a powerful method), or do they just occupy (an ineffectual strategy)? These six characteristics are so firmly related that one cannot be handily isolated from another. The centrality of the different characteristics and their interrelationship-ought to become more clear to you as you keep on chipping away at this ability.

Gentrification of urban communities

Urban recovery is every now and again praised as an endorsement by government officials and land engineers ; it is viewed as a technique for passing on monetary and social developing to an in any case dead network. It is a lot of changes made in the expectations that new tenants come in, more concerns loosened, and increasingly capital streams into the nation. Be that as it may, redevelopment as often as possible outcomes in the deconstruction and supplanting of a prior network, uprooting the previous tenants and expanding their difficulties rather than providing restoration. Improvement, the technique wherein all the more flush inhabitants move into a less fortunate nation and change its cultural and monetary kineticss, is a term that surfaces in for all intents and purposes each contention sing urban remodel. In this paper, I will reason that the use of urban improvement for helpful expectations is uncalled for and deceptive, and the Kantian idea that positive reason issues more th an impact gives a treacherous tolerance. I will demo the hurt improvement causes to neighborhood concerns and tenants through delineations from nations that have experienced the strategy, and look at the announcements for and against the example ; the impacts of lifting assets esteems, the adjustments in a network ‘s concerns, and the changes in a network ‘s cultural make-up will be the main nations of point of convergence. After the exploration is introduced, I will examine the philosophical purpose of perspectives on Kant and Mill, and balance vision with the world that urban networks must stand up to in covering with improvement. At the point when flush youngsters set up places in a hapless network, they every now and again remake or in any case alter the belongingss they purchase ; by making this, switch the assets esteems up thus. The effects income improvements and lease expansion to fit this up reviewing of spots and pads. These higher salary family units can bear the cost of these expanded charges, and the overabundance income upgrade capital fluxing into the nation all around satisfies the nearby specialists. However, for long-term inhabitants, this relocation in possessions esteems can be an unwanted burden. Fitting to an examination directed by Daniel Sullivan, long-term tenants of an improved network will in general be more unfortunate than fresher inhabitants. Importantly, long-lasting inhabitants every now and again become dislodged by the more current, more extravagant tenants. Koreatown, Los Angeles is a chief delineation of this impact. In the overview â€Å" The Contested Nexus of Koreatown â €  , Kyeyoung Park and Jessica point by point the modifications the urban enclave experienced as rebuilt itself after the Los Angeles Riots. During the LA Riots, Koreatown ‘s belongingss endured amendss that tenants were bothered to repay from ; many dislodged inhabitants surrendered the enclave completely. Outside contributing and urban restoration appeared the solitary way to gracefully the lightening Koreatown so critically required, however the examination laborers discovered its redevelopment self-opposing ; while possessions esteems expanded and the town encountered a particular recuperation, built up tenants ended up out on the lanes since they couldn't manage the cost of the new leases and expenses. These tenants were to a great extent nearby specialists doing negligible compensation, who out of nowhere discovered their level composites being purchased out by advancement organizations ; the structures would be redesigned and repaired, and the rents would be double t he first expense. Improvement had intensified the replacing of the first network on the other hand of helping them get back on their pess. From the purpose of position of the set up network, it is difficult to express that urban recovery gave any cultural great to them ; they had been traded out for more up to date inhabitants. As new higher-pay tenants come in, the sorts of worries in the nation adjustment each piece great. These inhabitants have increasingly extra cash and the sorts of merchandise and enterprises they want vary from different tenants. The convergence of expert administrations and retail shops expansion, while littler, nearby concerns go into reduction ( Park and Kim, 2008 ) . To run into with the requests of a modifying network, a few administrations become plethoric to the point of unsteadiness ; nearby concern owners end up missing the assets to stay competitory and travel out of concern, resulting in more distant superseding of the set up network versus the passageway network. In their review, Park and Kim expressed there was over-immersion of pool corridors, the internet café, karaoke bars, dim nines, room salons, and spirits shops in Koreatown ; while this gives the customer more pick, the opposition makes for an extremely antagonistic and unforgiving concern condition. The new shop s and administrations can every now and again be unaccessible to the built up inhabitants, in footings of reasonableness and point of convergence ; it is a signifier of market positivism that takes only the worries of the flush into history. When Koreatown was redeveloped, the new administrations were focused towards pulling individuals to the night existence with bars, nines, and high-class eating houses ; while these worries were mainstream tourists and the flush, the greater part of the nearby network had no utilization for such inordinate settings. Babylon Court, an upscale strip mall situated in Hollywood, is other than a representation of contradiction among concern and the network. The mall is a famous area for the upper classification with its costly retail shops and praised theaters, yet it remain as a distinct difference to the environing network of the destitute and relatively hapless who can non manage the cost of the contribution of Babylon Court ( Curtio, Davenport, an d Jackiewicz, 2007 ) . When again, the interests of the improvement technique have non helped the network, however hampered it ; outside contributing and new worries that were assume to bring a breath life into a battling network have then again distanced and ambushed the long-term inhabitants. At the point when recovery is established to benefit a network, the bing network is once in a while the donee ; on the other hand, the network is consistently changed and supplanted with the goal that restoration is an outcome of another open. Expanded variegation and cultural blend does non occur, yet supplanting and isolation are as often as possible the outcome when covering with improvement. In â€Å" Gentrification and Social Mixing † , Loretta Lees expressed that in the middle of youngsters into urban networks self-isolated themselves despite the fact that they surveyed for assorted variety in a region. This method of improvement is all the time supported by cultural approaches made by the territory. One representation of that occurrence is Cabrini Green in Chicago. In 1994, it qualified â€Å" the most noticeably awful example of open housing in the US † , and was later given $ 50 million to redevelop ; the annihilation and vouchering out that followed dislodged a significant piece of low-pay tenants and reproduced the network as an in the middle of classification region ( Lees, 2008 ) . The UK created comparable strategies ; the London Borough of Brent New Deal for Communities undertaking financed the obliteration of tower squares and made more than 1500 in private claimed units, yet at the loss of 800 publically possessed units ( Atkinson, 2008 ) , uprooting low-salary tenants. The previous network is pushed out by the changes in the nearby financial framework, and an ever so slippery cultural cleaning takes topographic point, while approach shapers parade their adoration for cultural open assistance company and the open great and guarantee they are diminishing the need of urban nations. A valuable activity should follow the best felicity for the best aggregate of individuals. J.S. Factory requested empiricist reasoning in infering what profited the entire, yet improvement puts the felicity and encounters of obviously various gatherings in conflict. Does improvement work the felicity of the old tenants or the new inhabitants? Experimental examination of informations Tells me the old tenants are basic trash in improvement and more up to date inhabitants are essential concern. Is the more noteworthy felicity an undertaking of populace measure or is it an issue of populace quality? Another experimental investigation uncovers improvement is process that favors individuals of higher salary, an issue of value rather than measure. My investigation uncovers improvement results in the best felicity for the couple of, rather than the many. So I represent the undermentioned request: how can one legitimize improvement as working more prominent's benefit? Social strategies sugges ting improvement guarantee they have improved and renewed urban networks, when all they have done is dislodge the set up low-salary families to do it appear as though they have diminished poverty in the nation. This deception is something I disagree with ; even Milton Friedman, a grown-up male who was likely strong of urban recovery designs, heaved sulfuric corrosive at using the vindication of â€Å" cultural great † to achieve an individual docket. Improvement for the sake of cultural open assistance company is a disappointment, yet Immanuel Kant said baronial reason issues more than impact. In any case, baronial reason for existing is something emotional ; what is baronial to one individual is non needfully baronial to another. The impacts of improvement are edgy and broad and to exonerate the methodology dependent on an abstract perfect is a guilty pleasure unreasonably simple allowed. In obligation based moralss, an individual must consider his to be as though it were a cosmopolitan adage ; on the off chance that it is conflicting, so it is a deficient perfect. Assume everybody went around fliping individuals more unfortunate than themselves out of house and place, destructing and remaking belongingss for their ain use ; this would follow total disorder, with individuals of every cultural remaining in fierce battle with each other. Through strategy devisi

Argumentative Essay Topics That You Should Write About

Argumentative Essay Topics That You Should Write AboutBefore you begin working on your essay topics, consider the concept of argumentative essay topics that is a good combination of different technology subjects. Since there are many technologies on the market today, a strong argumentative essay is a must for every student with the goal of getting good grades.Technology can be defined as any device, procedure, method, or process that serves an identifiable and practical purpose and improves one's quality of life or knowledge base. Technology is something that the world around us is built upon. The internet, cell phones, television, etc.An essay is also known as a thesis statement, which is a technical term used in the academic world. It tells the reader what information you want to present in your topic. A thesis statement is not something to be taken lightly. It is very important that you carefully plan your topic by knowing the subject of the essay, developing a perspective on the topic, writing in a concise manner, including a list of references, etc.There are three types of argumentative essay topics: historical, factual, and critical. In order to become a master of each type of topic, one must be willing to devote time to understand the format and theory behind it. Historical essay topics include history, events, cultural aspects, history of art, etc. The student will have to write in order to develop the right perspective and narrative to create a particular piece of work.Technology facts essay topics will present facts from various forms of technology, i.e. computer technology, electronics, wireless technology, IT, computer science, electronic arts, etc.Arguments are also part of argumentative essay topics. These essays deal with political and social ideas. They include moral, ethical, political, social, economical, etc. A politically incorrect topic might also be written for essay topics.Topics in different subjects include arts, sports, human sexuality , fitness, beauty, food, etc. In the case of human sexuality, this may include health, relationships, sexuality, pregnancy, abortion, etc. Another technological topic may deal with engineering or computers. A sports topic might be written about sports, injuries, training, etc.The subject of technology is a very great debate in the academic world. While some believe it has caused and will continue to cause a revolution in society, others say it is an aid to people in completing their tasks. Either way, it is very exciting and many see technology as the wave of the future.

Architecture Architecture And Architecture - 1211 Words

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St. Peter’s Basilica is a late Renaiss ance church located in Vatican City built at the place of crucifixion of St. Peter the Emperor Constantine at request of pope St. Slyvester I. It was originally built from 315 A.D. – 349 A.D. but, rebuilt from 1451 A.D. – 1625 A.D. with the dome being designed by Michelangelo. For St. Peter’s Basilica’s dome to remain structurally sound, tension rings were added to the structure and there is an inner and outer dome. Utilizing the sector formula, the dome can be analyzed in how it maintains its structureShow MoreRelatedCommunity Architecture : Architecture And Architecture1695 Words   |  7 Pages What is ‘Community Architecture’? The ‘Community Architecture’ is kind of architectural practice between architects and users. Also, it can be described as architect follow the wish of users or community to design the building fit the requirement by using local materials and helps the residents to build the structure. 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Walter Whitman Research Paper Outline Draft - 538 Words

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Gender, Racism And Class - 1083 Words

Gender, Racism and Class in the movie â€Å"Bread and Ross† and â€Å"Hammering it out† Fundamentally, gender, racism and class are three controversial social issues that have for a long period triggered heated debate in the American society. In essence, this issues concern the daily lives of American citizen and immigrants disregarding their class, social status, educational level or the position they hold in the society. Therefore, it is imperative that these issues are analyzed comprehensively in order to take an informed stand about the impact they have to the society. This paper, seeks to critically examine how gender, racism and class are addressed in the two movies â€Å"Bread and Roses â€Å"and †Hammering it†. Discussion According to (Bread and Roses) gender is described as condition of being either male or female. In the movie â€Å"Bread and Roses† gender as a social issue is dominant in different scenarios. 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Financial Services Business Process Outsourcing †MyAssignmenthelp

Question: Discuss about the Financial Services Business Process Outsourcing. Answer: Introduction Operation management is one of the key aspects of the organization especially in the business that solemnly deals with business process outsourcing. Current business seeks to explore the customer service delivery process and satisfies customers. In some cases, the business may make a continuous loss due to the complexity of the operational process and underutilization of resources within the organization. Staff management is another operational management that is required to make the service delivery efficient within the organization. The following report explores the business process outsourcing based on the case study of Business Process Outsourcing (BPO) organization. Business Process Outsourcing (BPO) is a service organization with consultation services in risk management, insurance brokered and management consultation. BPO currently operate in 100 countries, more than 50,000 employees, and over 500 offices. To ensure that all the operations are well organized the organization has Risk Management/Insurance Brokerage, Compensation Consulting, and Human Resource Consulting. The organization conducts various employment data, especially on insurance benefit. One example is Health and Welfare Service Delivery Process is one of the services that are offered by the organization (Jorg, Martin Michael, 2003). The BPO as an organization carry out process include insurance risk management brokered and this the organization does in two ways and these are a company or employee level. Firstly, the company contacts the employee of client company at employee level where various issues that pertain to the insurance benefit from the company are discussed directly. Secondly, at the company level, the organization receives continuous employment database update from the company which is the client to the organization. Within this process, the organization has employment business outsourcing (EBO) that has various staffs assisting in contacting clients. Benefit administrators (BAs) and customer service representatives (CSR) are the key staff in the operations. BAs play an important role in updating the employment databases for clients that normally done weekly. These staffs receive data from various client companies and loading it to their computer databases (Ross, 2001). CSRs also play role in contac ting clients through phone and web in solving benefit related issues. CSRs, on the other hand, calls employees from client company and get clarification on issues related to their employment data. Allen J. (AJ) Lauren being executive vice president of BPO received an email from Sam Regan who is the CEO for HA, one of BPO's major clients. The email seeks some updates on their customer benefits data while also expressing dissatisfaction with the service offered by BPO to HA. In response, the vice presidents AJ called two key employees Jerry and Ethan who are critical players to business operational process (Gilley Rasheed, 2000). The underutilization of human resources is the primary issue in the organization as the company process has improper staff allocation. Staffs are not distributed based on the task available in each department as some departments such as customer care has a lot of issues that require more CSRs as compared to the current staffs available. Moreover, the way CSRs handle the calls when contacting customers reveals improper utilization of these communication resource and this is evidence of call duration yet some calls are also escalated (Jorg, Martin Michael, 2003). Cause and effect of operation issue 1 The underutilization of resources especially human resources is the primary issue of concern in this operational problem. The main cause of underutilization of is the improper structure of staff or staff distribution especially in areas that experience a high number of clients and this need to be considered. The second way that makes the resources underutilize is improper scheduling of various customers services (Anjum, 2012). Proper utilization of the human resource is a key solution to the underutilization of the resources within the organization. In addition, reviewing the resource utilization especially the call duration is important for ensuring that there is minimal wastage of call resources (Allen Adair, 2003). There is inefficiency due to lack of managers that come in between the CSRs and Bas. The inefficiencies of the operation are evidence by the time that lapses between CSRs and BAs is more and there is also escalation of calls that is more throughout the operation process (Leavy, 2004). The operation issue that can be identified in the BPO is on there is broken the link between the CSRs and Bas as presented by Ethan. The overall effect of the broken link between the CSRs and Bas causes the process to have much inefficiency as issues that come in between CSR and Bas are not properly addressed. The managers are supposed to respond and take care of any client related issues that are off CSRs but are directly related or fall under Bas. Improvement for the current operation process is the primary way to reduce the inefficiencies. The inefficiencies that are experienced within the business process such as the introduction of managers between CSRs and Bas. Increasing client-staff contact is another way that will ensure the services are satisfactory and meet the client expectations. This is also accompanied with staffs redistribution to various departments to ensure smooth operation within the organization (Kendrick, 2013). Profitability is another operational issue as the current operational process leads to lose profits for the organization. As reported the Employee Benefits Outsourcing (EBO) business has been experiencing growth in revenue at 30% while the profitability of the business is reducing by $5 to $10 million annually. Cause and effect of operation issue 3 The main cause of low profitability lies on the staff management inefficiencies resulting from the whole process. Firstly, Underutilization of the resources leads to high wastage of resources and this increase the cost while lowering the profit that the organization makes in its business process. Various resources in the operational process are not utilized leading to high cost while service delivery is not as expected. Secondly, inefficiencies in the service delivery are particularly unprofitable since it lowers the client satisfaction while at the same time limit the service delivery process. The overall effect is poor service delivery hence the health service delivery is not as expected (Malhotra Grover, 2005). There are some proposed mechanisms to solve the profitability issue for the organization business operation process. Firstly, there is need to properly utilize the resources through proper distribution of staffs to areas which are more demanding and with more clients related issues as compared to other areas. Reduction of employee number is another suggested mechanism to increase the profitability as this reduces the cost while at the same time ensures that the little available resources are properly utilized. Another way to ensure profitability of the organization is optimization of the operational expenses (Kakabadse Kakabadse, 2002). The identified process that needs improvement includes customer service delivery and staff training processes. Firstly, the customer service delivery is the main companys core business process. Currently, as the process stands there are some broken links that need to be improved in order to improve the efficiency of the service delivery (Susan, Michael Pmp, 2008). The two business processes that have been identified as the source of inefficiencies result from the broken link in the course of the process. This is mainly seen between CSRs and Bas that make the entire process lack satisfaction mainly on the client side. Moreover, delink has also resulted in underutilization of the human resource since staffs are not properly allocated depending on the task assigned or required (Malhotra Grover, 2005). Secondly, staffs training are also essential and need much improvement as the customer escalated calls. This particularly targets the CSRs that will enable them to deal with various issues aiming at reducing the number of escalating calls and reduce inefficiency in the whole customer service delivery process (Gold, Thorpe Mumford, 2010). The new process targets to improve the existing business process that is currently used by the organization with some changes. Some of the changes that will be introduced into the process are Restructuring the staff's roles in the business process In the new staff's structure, the organization will introduce case managers that will also assist in the handling of the issue between CSRs and Bas. In order to avoid increase wages, some of the current CSR will be trained on the roles of case managers to assume the new role. Selection of CSRs will be based on their experience on the whole system and this seeks to reduce the scenario where new managers are not well conversant with the process. In the event of more staffs than necessary, the excess staffs will be reduced to minimize repetitive role played by more than one staffs (Gibb Buchanan, 2006). Another way to ensure that the business is profitable in the next 18 months is to reduce the unnecessary cost especially coming from underutilize staffs. Based on the research conducted by Jerry, there are discrepancies in staffs allocation and their approaches to issues raised by clients and this increase the call duration. The number of calls escalated is also high due to these operational inefficiencies. When restructuring the staffs roles excess staffs will also be laid off in order to reduce the waged and reduce the cost (Ante, 2003). Another major area of concern that will be effected immediately is the staff training. Staff training will be based on two key issues, one issue is smooth operation process, the second issue is process optimization and finally on role re-assignment. The staff needs to understand the weaknesses of the process with the ability to reduce weakness and improve the whole process and procedures that are used in customer service delivery (Arbulu Williams, 2016). Secondly, the profitability of the organization will be elaborated to the staff so as to ensure that underutilization of resources is reduced. In the first month after the adoption of the action plan, the training will be shifted to all employees on the need for the business to remain profitable with minimal cost possible. Lastly, staffs are trained on the new role of case managers and their importance to the whole process which is a key to the whole process (Anjum, 2012). In the implementation stage of the plan, more resource is needed to facilitate the training of CSRs who will be elevated to case managers. This also includes the development of manuals for training and proper regulations for the case managers. Secondly, the report of Jerrys research will be used to identify no-productive staffs that need to be removed from the system. The number of CSRs and Bas are determined with their role also assessed to ensure that all the remaining employees have an important role in the business process. Thirdly, office infrastructure for the new case managers is put in place before the end of the first month to avoid any future loss attributed to the poor structure of business operation (Desjardins, 2011). The evaluation will make the management understand the importance and benefits realized from the plan. Every aspect of the project will be documented and reported and this is to ensure that any risk is minimised at an early stage of this plan. The progress of the plan will also be reported frequently to the management so as the increase the level of accountability during the implementation. As part of the system, all the accounting information will be kept and it is expected that the key player in the plan who are Jerry and Ethan will report or give a brief progress report at the monthly meeting of the organization. At the end of 18 months, the project managers will table the report that will also be reflected on the organization's performance during the period to the management for evaluation. In the first 12 months, a report will be tabled in the on the progress and the achievement of the project. This should also include the direct reflection of project profit on organization prof it (Willcocks et al, 2004). Risk assessment is necessary at every stage of the plan and this is to ensure that there is a minimal risk while maximizing profit for the business. Firstly, the first month of the implementation period will involve vigorous training for the staff to make them aware of the business mandate and profit goal of the business. This will ensure that all employees are aware of every procedure and operational processes. Secondly, the project team is required to provide progress report frequently more so monthly progress report to ensure that any risk is detected in early enough. Risk management also aims to reduce any risks that may be associated with losses within the business (Scheid Gundlach, 2010). Recommendations Based on the current situation within the BPO organization, the following recommendation is important in order to realize the profits for the services offered. Firstly, in order to realize profit especially during the next 18 months, the organization need to improve operational efficiencies for service delivery process (Belmiro et al., 2000). Improving operational efficiencies takes into account the number of staffs that are involved at each subprocess and their role they offer. This will reduce the number of escalated calls leading to satisfaction of clients. Secondly, restructuring of staff and their role is also needed so as to elevate some CSRs to the position of case managers through training while at the same time reducing the number of staff. This move will ensure a reduction in cost and maximising the profit for the organization and the remaining staff is aware of their role in organization and profit making (Tas Sunder, 2004). Thirdly, intensive staff training is required f or all staffs so as to equip them will the customer-oriented skills aiming at reducing operational inefficiencies while increasing customer satisfaction level (Pedler, Burgoyne Boydell, 2006). Finally, evaluation needs to be done monthly as the project team gives progress report updating the management on the progress while at the same time highlighting key challenges to the implementation of the plan in the organization. Conclusions In conclusion, BPO offers to consult services on management, insurance risk management brokerage and other business outsourcing process services. The operational process involves receiving an uploading the employment data from client companies about their employees. The organization has Benefits administrators and Customer service representatives as the main staffs in the process. The organization needs to increase its profitability mainly through improving the process and reducing inefficiencies. Staffs restructuring is also necessary for introduction of case manager that falls in between the BAs and CSRs with the aim of an increasing customer service delivery process. This also lowers the cost so as to increase the profitability of the organization. Reference Allen, M. Adair, J. (2003), The Concise Time Management and Personal Development, Thorogood. Pp.56. ISBN 1854182234 Ante, S. E. (June 23, 2003), Savings Tip: Don't Do It Yourself. 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